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AI Governance & AI Action Authority

Govern AI. Authorise action.

Karvin is a UK specialist ServiceNow partner helping enterprises implement AI governance and AI Action Authority, including the runtime controls required to move AI agents safely into production.

ServiceNow AI Control TowerVORTIQ-X Runtime Authority
Governance vs Authority

Governance and authority solve different questions.

Both are required for controlled production AI. Governance asks whether an AI use case should exist. Authority asks whether a specific action is permitted right now.

AI Governance asks

Should this AI use case exist, and how is it controlled?

✓Should this AI use case exist?
✓Who owns it?
✓What risks apply?
✓What policies apply?
✓What controls are required?
✓What evidence must be retained?

ServiceNow provides governance and enterprise context: AI Control Tower, IRM, GRC, ownership, policy, workflow and evidence.

AI Action Authority asks

Is this specific action authorised right now?

✓Is this specific action authorised right now?
✓Is this agent authorised?
✓Is this tool allowed?
✓Is this data permitted?
✓Is the action within delegated limits?
✓Does human approval apply?
✓Has authority been changed or revoked?

VORTIQ-X provides an independent runtime AI Action Authority layer that evaluates protected actions against enterprise-defined authority before execution.

Both are required for controlled production AI.

The Architecture

From enterprise authority to evidenced action.

The enterprise defines authority. ServiceNow provides governance and context. Karvin implements the operating model. VORTIQ-X evaluates protected actions at runtime. Evidence returns to enterprise governance.

1
EnterpriseDefines authority

Policy, delegation, ownership, risk appetite and regulatory requirements. The enterprise, not the AI, decides who may act and under what conditions.

PolicyDelegationOwnershipRisk appetiteRegulatory requirements
2
ServiceNow / Enterprise GovernanceProvides governance and context

AI Control Tower, IRM / GRC, ownership, risk, policy, workflow, approvals and enterprise context. The governance system of record.

AI Control TowerIRM / GRCOwnershipRiskPolicyWorkflowApprovalsEnterprise context
3
Authority RequirementsTranslated from enterprise rules

Boundaries defined by risk, data sensitivity, system, user, financial limits, approval thresholds and context. Karvin translates organisational rules into implementable authority requirements.

Financial limitsApproval thresholdsData scopeSystem scopeGeographic restrictionsOperating conditions
4
VORTIQ-XEvaluates protected actions at runtime

An independent runtime AI Action Authority layer. It determines whether a protected action is authorised under the enterprise-defined authority model before that action becomes an operational consequence.

Runtime evaluationAuthoriseRefuseRequire escalationEvidence
5
Enterprise ActionExecutes according to the authority model

Only the authorised action executes in the target system. The enterprise system acts according to the implemented authority model.

APIToolSystemPaymentData movementInfrastructure changeWorkflow
6
EvidenceReturned to enterprise governance

Every decision and action is recorded and returned to enterprise governance and evidence systems where appropriate, for audit and regulatory reporting.

Decision recordAction recordGovernance contextOutcomeAudit trail
KarvinDesign / Implementation / Integration / Operating Model

Karvin is the specialist implementation and advisory layer. Karvin is not a runtime software layer. Karvin designs and implements the operating model connecting enterprise governance, ServiceNow and runtime authority.

DiscoveryGovernance designServiceNow configurationAuthority-boundary definitionVORTIQ-X implementationIntegration designTestingProduction-readiness validationEvidence designOperational handover
What Karvin Implements

Governance and authority, connected.

AI Inventory & Assessment

✓Discover and classify AI use cases and agents
✓Risk tiering aligned to EU AI Act and ISO/IEC 42001
✓Ownership and accountability assignment
✓Use-case approval workflows

Authority Boundaries

✓Define what each agent may attempt
✓Set data, system and financial limits
✓Context-aware rules by user, time and risk
✓Human approval points for consequential actions

Runtime Enforcement & Evidence

✓VORTIQ-X action authorisation before execution
✓Allow, hold, transform or deny decisions
✓Full decision audit trail
✓Evidence returned to ServiceNow governance record
A Practical Example

A procurement agent proposes a £75,000 supplier action.

This is an illustrative example, not a named customer deployment.

An AI procurement agent proposes a £75,000 supplier action. Before it executes, four roles must work together.

The enterprise defines
  • • Financial authority limits
  • • Supplier rules
  • • Risk requirements
  • • Approval thresholds
ServiceNow may hold
  • • Agent ownership
  • • Risk classification
  • • Supplier context
  • • Policy
  • • Workflow
  • • Approval requirements
  • • Governance evidence
Karvin designs

Karvin designs how those organisational requirements become implementable governance and authority boundaries, connecting ServiceNow context with VORTIQ-X runtime evaluation.

VORTIQ-X evaluates

VORTIQ-X evaluates whether this specific protected action is currently authorised under the enterprise-defined authority model, before execution.

Possible outcomes
AUTHORISE

The action is within the agent's delegated authority and may proceed.

REFUSE

The action is outside the agent's authority boundaries and is blocked.

REQUIRE ESCALATION

Human approval is required where configured, before the action may proceed.

Illustrative example only. This is not a named customer deployment unless confirmed.

ServiceNow provides governance, workflow and enterprise context.VORTIQ-X introduces an independent runtime authority decision for protected AI actions.Karvin implements the operating model connecting them.

The enterprise defines authority. The AI does not grant itself authority.

FAQ

Frequently Asked Questions

No. They perform complementary roles. ServiceNow provides governance, workflow and enterprise context. VORTIQ-X provides independent runtime AI Action Authority for protected actions. The two are designed to work together.

FAQ

Frequently Asked Questions

AI governance is the set of policies, controls, ownership and processes an organisation uses to manage AI systems across their lifecycle. It covers AI inventory, risk assessment, approval workflows, monitoring and evidence. Karvin implements AI governance on ServiceNow using AI Control Tower, IRM and GRC.

Talk to a Specialist

Discuss your AI use case with Karvin.

Tell us which AI use cases or agents you are moving toward production. We'll outline the governance and authority controls you need.