ServiceNow® Partner & first UK VORTIQ-X Implementation PartnerLearn more →
UK ServiceNow Partner · AI Governance and Authority
ServiceNow Partner VORTIQ-X UK Partner

Govern AI. Control Action.
Transform with ServiceNow.

Karvin is a UK specialist ServiceNow partner helping organisations implement GRC, Operational Resilience, TPRM and AI Governance, including the authority controls required to move AI agents safely into production.

AI Governance·IRM·TPRM·Operational Resilience
AI Authority Monitor LIVE
1.4M
Governed / day
99.4%
Auto-resolved
<40ms
Authority check
100%
Audit trail
CURRENT AUTHORITY
ALLOWWithin authority
IR-AgentALLOW21ms
HRSD-AgentTRANSFORM46ms
Procure-BotTRANSFORM31ms
Finance-CoALLOW27ms
HRSD-AgentDENY32ms
Latest decision
ALLOWWithin authority
The Shift

When AI starts acting, governance has to change.

Traditional governance assumes people decide and systems execute. Agentic AI breaks that model. It can trigger workflows, modify systems, and take consequential actions across the enterprise.

Can the AI do it?
Is the AI authorised to do it right now?
AI capability ladderconsequence ↗
ANSWERProvides information
RECOMMENDSuggests decisions
DECIDEChooses between options
ACTExecutes actions
autonomy →

Your AI doesn't need more policies.
It needs to know what it's allowed to do.

AI Governance & Action Authority

AI governance tells you what should happen.
Authority determines whether it may happen.

As enterprises deploy increasingly autonomous AI, governance needs to extend beyond inventory and assessment into operational action. Karvin combines ServiceNow governance and workflow with VORTIQ-X AI Action Authority, helping organisations establish enforceable boundaries around what AI agents may do.

ServiceNow

Provides governance and enterprise context: AI inventory, risk, controls, ownership, workflow and evidence.

VORTIQ-X

Provides independent runtime AI Action Authority: whether the AI may act, before it becomes a consequence.

Karvin

Designs and implements the enterprise architecture connecting governance, workflow and enforceable runtime authority.

The enterprise defines authority. ServiceNow provides governance and context. Karvin implements the operating model. VORTIQ-X evaluates protected actions at runtime.

1
Enterprise

Defines authority: policy, delegation, ownership, risk appetite and regulatory requirements.

2
ServiceNow Governance

Provides governance and enterprise context: AI inventory, risk, controls, ownership, policy and workflow.

3
Authority Requirements

Karvin translates enterprise rules into implementable boundaries: data, system, financial limits and context.

4
VORTIQ-X Runtime Evaluation

Evaluates protected actions against enterprise-defined authority before execution.

5
Enterprise Action

Only the authorised action executes in the target tool or system.

6
Evidence to Governance

Every decision and action is recorded back into enterprise governance and evidence systems.

DISCOVER→
ASSESS→
GOVERN→
AUTHORISE→
EXECUTE→
EVIDENCE
The Karvin Model

From policy to proof.

Governance shouldn't stop at policy. Karvin turns requirements into executable enterprise controls.

GOVERN
ServiceNow
9 controls
AUTHORISE
Runtime Authority
10 controls
ACT
Enterprise AI
7 controls
PROVE
Evidence
7 controls
AI Governance & Action Authority

From AI Governance to AI Action Authority

ServiceNow provides governance and enterprise context.

VORTIQ-X provides runtime AI Action Authority.

Karvin implements the operating model connecting them.

Registered Partner
ServiceNow®
First UK Implementation Partner
VORTIQ-X
The enterprise defines authority
?Who owns the decision?
?What system can the AI access?
?What data can it use?
?What financial limits apply?
?Can it delegate authority?
?Does a human need to approve?
?What happens when conditions change?
?What's the blast radius if it fails?
?Is the action reversible?
1
The enterprise defines authority
Policy, delegation, ownership, risk appetite
2
Karvin captures the boundaries
Authority design workshop
3
VORTIQ-X evaluates authority at runtime
Protected action checked before execution
Decision gate
ALLOWHOLDTRANSFORMDENY
4
Evidence is retained
Returned to enterprise governance
Interactive

Can your AI do this?

💳Approve a payment?
?Who authorised it?
?Under what conditions?
?Can you prove they held?
🔑Change someone's access?
?Who authorised it?
?Under what conditions?
?Can you prove they held?
⚙️Modify a production system?
?Who authorised it?
?Under what conditions?
?Can you prove they held?
📤Send confidential data to another model?
?Who authorised it?
?Under what conditions?
?Can you prove they held?
🛡️Trigger a cybersecurity response?
?Who authorised it?
?Under what conditions?
?Can you prove they held?
🤖Delegate work to another AI agent?
?Who authorised it?
?Under what conditions?
?Can you prove they held?
👤Change a customer record?
?Who authorised it?
?Under what conditions?
?Can you prove they held?
⚡Run a workflow with no human approval?
?Who authorised it?
?Under what conditions?
?Can you prove they held?

Access does not equal authority.

Assess Your AI Authority →
Capabilities

Three pillars. One governance architecture.

Not generic services. Distinct capabilities that together take governance from policy to runtime execution.

🔐

AI Governance & Authority

Govern AI before it acts. Inventory, assess, authorise and observe every AI system and agent.

AI GovernanceAI Control TowerAI inventoryAI risk assessmentsAgent Authority AssessmentsRuntime AuthorityAI use-case assessmentsEU AI Act readinessAI observabilityAgentic governance
🛡️

ServiceNow Risk & Resilience

Integrated risk, compliance and resilience on ServiceNow, configured to your regulatory landscape.

Integrated Risk ManagementPolicy & ComplianceAdvanced RiskAudit ManagementTPRMBCMOperational ResilienceDORAFCA operational resilience
⚡

AI-Led Implementation

From scope to stories to build to test: AI-accelerated delivery with fixed-price outcomes.

Scope to StoriesStories to BuildStories to TestAI-assisted configurationAutomated testingFixed-price outcomesWorkflow automationManaged implementation
AI Authority Assessment

What is your AI already authorised to do?

10 questions. 2 minutes. Discover your AI authority exposure level, from assistive to autonomous.

L1ASSISTIVE· AI produces information.
L2RECOMMENDATORY· AI recommends decisions.
L3DELEGATED· AI executes constrained actions.
L4AUTONOMOUS· AI can initiate consequential actions.
Real-World Scenarios

Authority in action.

🔑

Identity Agent

An AI agent receives a request to grant privileged system access.

Before execution
●Identity verified
●User entitlement checked
●Role authority validated
●Risk checked
●Approval requirement checked
●Duration checked
↓
ALLOW FOR 4 HOURS
💳

Financial Agent

AI proposes a £150,000 transaction.

Before execution
●Authority limit: £50,000
●Transaction exceeds limit
●Human approval not captured
●No delegation rule matched
↓
HOLD: HUMAN APPROVAL REQUIRED
🛡️

Cyber Agent

An AI agent wants to isolate 450 endpoints following a detected threat.

Before execution
●Authority policy: max 25 devices
●Automatic isolation allowed up to limit
●Priority scoring applied
●Escalation triggered for remainder
↓
TRANSFORM: ISOLATE PRIORITY DEVICES AND ESCALATE
⚙️

ServiceNow Agent

AI proposes modifying a critical production workflow.

Before execution
●Environment: Production
●Change window: Closed
●No emergency override
●Authority policy: deny off-window changes
↓
DENY
Why Karvin

Governance people who actually build the controls.

Governance specialists by design — across ServiceNow GRC, IRM, TPRM, Operational Resilience, BCM, AI Governance, AI Control Tower and AI Action Authority.

🏛️

We understand governance

Risk, controls, regulation, ownership and evidence.

⚙️

We understand ServiceNow

We turn governance requirements into operational workflows.

🤖

We understand AI agents

We understand what changes when AI stops answering and starts acting.

🔐

We implement authority

Through our partnership with VORTIQ-X, governance can extend to the execution boundary.

Research

Karvin Authority Lab

We actively test emerging agentic AI governance problems before they become your incidents.

01

Can an AI agent exceed its delegated authority?

02

What happens when authority changes during a task?

03

Can one agent accidentally create authority for another?

04

What happens when a governance service becomes unavailable?

05

Can runtime evidence be independently verified?

06

Can an agent recover safely from a failed action?

07

What happens when 1,000+ agents act simultaneously?

ServiceNow Governance

From problem to outcome.

Every ServiceNow module we implement follows the same path: understand the problem, define the governance requirement, build the controls, prove the outcome.

🛡️

IRM

Integrated Risk Management
1
The Problem
Risk data scattered across spreadsheets and silos.
2
Governance Requirement
A single system of record for enterprise risk.
3
What We Implement
Risk taxonomy, risk register, assessments, KRIs, heat maps, risk reporting.
4
What ServiceNow Does
ServiceNow IRM Risk Management module, configured to your risk framework.
5
Business Outcome
Enterprise-wide risk visibility with audit-ready evidence.
Free Assessments

Find out where you stand. In minutes.

Free, no-obligation assessments across AI governance, business continuity, third-party risk, and regulatory compliance, each with a tailored ServiceNow roadmap.

Interactive Tools

Don't just read about it. Try it.

Hands-on tools that turn GRC complexity into clarity, from scoping to upgrade planning to live AI assistants.

Don't implement the module.
Implement the outcome.

Proof

Real implementations. Real authority.

Client Outcomes

Global Bank, DORA Operational Resilience

Problem
No evidence of impact tolerances for important business services.
Architecture
ServiceNow Operational Resilience + BCM + TPRM integrated.
Implementation
Service mapping, tolerance setting, scenario testing, ICT vendor tiering.
Outcome
DORA-ready with live evidence trails across mapped services.

Insurance Firm, AI Governance Programme

Problem
No inventory of AI systems or risk classification.
Architecture
ServiceNow AI Control Tower + AI inventory + risk assessments.
Implementation
AI discovery, risk classification, EU AI Act readiness, observability.
Outcome
Complete AI asset visibility with audit-ready evidence packs.

Asset Manager, Integrated Risk Management

Problem
Risk data across 12 spreadsheets with no single view.
Architecture
ServiceNow IRM with Risk, Policy, Audit, and TPRM modules.
Implementation
Risk taxonomy, register, assessments, KRIs, heat maps, reporting.
Outcome
Single consolidated risk view with audit-ready evidence.

Authority Labs

Active experiment

Agent Authority Boundary Test

Testing whether an AI agent can exceed delegated authority when conditions change mid-task.

Active experiment

Runtime Evidence Verification

Can runtime authority decisions be independently verified after execution?

Research in progress

Concurrent Agent Authority

What happens to authority evaluation when 1,000+ agents act simultaneously?

Get in Touch

Discuss Your
Use Case

Talk to Karvin about AI governance, ServiceNow GRC, runtime authority and resilience.

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