ServiceNow expertise. Practical AI delivery. Governance built in.
UK ServiceNow Partner
ServiceNow Partner

Put AI to work.
Keep your business in control.

We design, build and improve ServiceNow solutions across governance, risk, resilience, security and enterprise workflows. From AI governance to agents moving into production, Karvin helps you put the right ownership, controls and evidence in place.

ServiceNow Implementation·AI Governance·AI Agent Delivery·Risk & Resilience
Example: an AI-assisted supplier payment
Illustrative scenario — not live customer data or a product benchmark.

An agent prepares a £75,000 payment request. The agreed automatic limit is £25,000.

1
Request prepared
2
Limit checked
3
Approval required
4
No payment initiated

Karvin designs the approval route, enforcement point and evidence requirements. The exact implementation depends on the customer's platform, permissions and selected controls.

What We Do

ServiceNow delivery, governance and enterprise AI.

Three connected areas of work: building the platform, governing AI, and getting agents safely into production.

ServiceNow implementation

Turn requirements into a solution your teams can operate. We connect processes, data, workflows and reporting, with clear acceptance criteria and practical handover.

Explore ServiceNow Services

AI governance and runtime controls

Establish who owns each AI use case, what it may access, which actions need approval and how decisions are evidenced. Start with the capabilities that fit your existing estate.

Explore AI Governance

AI agents into production

Move beyond a successful demo. Define the use case, integrate the right systems, test permissions and failure scenarios, and prepare the people who will run the service.

See Our Delivery Approach
The Shift

When AI starts acting, governance has to change.

Traditional governance assumes people decide and systems execute. Agentic AI breaks that model. It can trigger workflows, modify systems, and take consequential actions across the enterprise.

Can the AI do it?
Is the AI authorised to do it right now?
AI capability ladderconsequence ↗
ANSWERProvides information
RECOMMENDSuggests decisions
DECIDEChooses between options
ACTExecutes actions
autonomy →

Your AI doesn't need more policies.
It needs to know what it's allowed to do.

The Karvin Model

From policy to proof.

Governance shouldn't stop at policy. Karvin turns requirements into executable enterprise controls.

GOVERN
ServiceNow
9 controls
AUTHORISE
Runtime Authority
10 controls
ACT
Enterprise AI
7 controls
PROVE
Evidence
7 controls
Interactive

Can your AI do this?

💳Approve a payment?
?Who authorised it?
?Under what conditions?
?Can you prove they held?
🔑Change someone's access?
?Who authorised it?
?Under what conditions?
?Can you prove they held?
⚙️Modify a production system?
?Who authorised it?
?Under what conditions?
?Can you prove they held?
📤Send confidential data to another model?
?Who authorised it?
?Under what conditions?
?Can you prove they held?
🛡️Trigger a cybersecurity response?
?Who authorised it?
?Under what conditions?
?Can you prove they held?
🤖Delegate work to another AI agent?
?Who authorised it?
?Under what conditions?
?Can you prove they held?
👤Change a customer record?
?Who authorised it?
?Under what conditions?
?Can you prove they held?
⚡Run a workflow with no human approval?
?Who authorised it?
?Under what conditions?
?Can you prove they held?

Access does not equal authority.

Assess Your AI Authority →
Delivery

A working AI demo is only the beginning.

Production needs clear ownership, reliable data, controlled access and a way to handle actions that should not proceed. We help business, platform, risk and security teams agree those requirements and turn them into a working solution.

01

Define the outcome

Agree the business problem, the measures of success and who owns the decision.

02

Design the controls

Set permissions, data access, financial limits and the approvals that apply.

03

Build and test

Configure the workflow, integrate the systems and test permitted, denied and uncertain scenarios.

04

Release and improve

Complete acceptance criteria, hand over to operations and monitor quality, cost and exceptions.

Capabilities

Three pillars. One governance architecture.

Not generic services. Distinct capabilities that together take governance from policy to runtime execution.

🔐

AI Governance & Authority

Govern AI before it acts. Inventory, assess, authorise and observe every AI system and agent.

AI GovernanceAI Control TowerAI inventoryAI risk assessmentsAgent Authority AssessmentsRuntime AuthorityAI use-case assessmentsEU AI Act readinessAI observabilityAgentic governance
🛡️

ServiceNow Risk & Resilience

Integrated risk, compliance and resilience on ServiceNow, configured to your regulatory landscape.

Integrated Risk ManagementPolicy & ComplianceAdvanced RiskAudit ManagementTPRMBCMOperational ResilienceDORAFCA operational resilience
⚡

AI-Led Implementation

From scope to stories to build to test: AI-accelerated delivery with fixed-price outcomes.

Scope to StoriesStories to BuildStories to TestAI-assisted configurationAutomated testingFixed-price outcomesWorkflow automationManaged implementation
AI Authority Assessment

What is your AI already authorised to do?

10 questions. 2 minutes. Discover your AI authority exposure level, from assistive to autonomous.

L1ASSISTIVE· AI produces information.
L2RECOMMENDATORY· AI recommends decisions.
L3DELEGATED· AI executes constrained actions.
L4AUTONOMOUS· AI can initiate consequential actions.
Real-World Scenarios

Authority in action.

🔑

Identity Agent

An AI agent receives a request to grant privileged system access.

Before execution
●Identity verified
●User entitlement checked
●Role authority validated
●Risk checked
●Approval requirement checked
●Duration checked
↓
ALLOW FOR 4 HOURS
💳

Financial Agent

AI proposes a £150,000 transaction.

Before execution
●Authority limit: £50,000
●Transaction exceeds limit
●Human approval not captured
●No delegation rule matched
↓
HOLD: HUMAN APPROVAL REQUIRED
🛡️

Cyber Agent

An AI agent wants to isolate 450 endpoints following a detected threat.

Before execution
●Authority policy: max 25 devices
●Automatic isolation allowed up to limit
●Priority scoring applied
●Escalation triggered for remainder
↓
TRANSFORM: ISOLATE PRIORITY DEVICES AND ESCALATE
⚙️

ServiceNow Agent

AI proposes modifying a critical production workflow.

Before execution
●Environment: Production
●Change window: Closed
●No emergency override
●Authority policy: deny off-window changes
↓
DENY
Why Karvin

Governance people who actually build the controls.

Governance specialists by design — across ServiceNow GRC, IRM, TPRM, Operational Resilience, BCM, AI Governance, AI Control Tower and runtime controls.

🏛️

We understand governance

Risk, controls, regulation, ownership and evidence.

⚙️

We understand ServiceNow

We turn governance requirements into operational workflows.

🤖

We understand AI agents

We understand what changes when AI stops answering and starts acting.

🔐

We implement production AI

We help governance extend to the execution boundary: defining the controls, checks and evidence an AI action needs before it proceeds.

Research

Karvin Authority Lab

We actively test emerging agentic AI governance problems before they become your incidents.

01

Can an AI agent exceed its delegated authority?

02

What happens when authority changes during a task?

03

Can one agent accidentally create authority for another?

04

What happens when a governance service becomes unavailable?

05

Can runtime evidence be independently verified?

06

Can an agent recover safely from a failed action?

07

What happens when 1,000+ agents act simultaneously?

ServiceNow Governance

From problem to outcome.

Every ServiceNow module we implement follows the same path: understand the problem, define the governance requirement, build the controls, prove the outcome.

🛡️

IRM

Integrated Risk Management
1
The Problem
Risk data scattered across spreadsheets and silos.
2
Governance Requirement
A single system of record for enterprise risk.
3
What We Implement
Risk taxonomy, risk register, assessments, KRIs, heat maps, risk reporting.
4
What ServiceNow Does
ServiceNow IRM Risk Management module, configured to your risk framework.
5
Business Outcome
Enterprise-wide risk visibility with audit-ready evidence.
Free Assessments

Find out where you stand. In minutes.

Free, no-obligation assessments across AI governance, business continuity, third-party risk, and regulatory compliance, each with a tailored ServiceNow roadmap.

Interactive Tools

Don't just read about it. Try it.

Hands-on tools that turn GRC complexity into clarity, from scoping to upgrade planning to live AI assistants.

Don't implement the module.
Implement the outcome.

Proof

Real implementations. Real authority.

Client Outcomes

Global Bank, DORA Operational Resilience

Problem
No evidence of impact tolerances for important business services.
Architecture
ServiceNow Operational Resilience + BCM + TPRM integrated.
Implementation
Service mapping, tolerance setting, scenario testing, ICT vendor tiering.
Outcome
DORA-ready with live evidence trails across mapped services.

Insurance Firm, AI Governance Programme

Problem
No inventory of AI systems or risk classification.
Architecture
ServiceNow AI Control Tower + AI inventory + risk assessments.
Implementation
AI discovery, risk classification, EU AI Act readiness, observability.
Outcome
Complete AI asset visibility with audit-ready evidence packs.

Asset Manager, Integrated Risk Management

Problem
Risk data across 12 spreadsheets with no single view.
Architecture
ServiceNow IRM with Risk, Policy, Audit, and TPRM modules.
Implementation
Risk taxonomy, register, assessments, KRIs, heat maps, reporting.
Outcome
Single consolidated risk view with audit-ready evidence.

Authority Labs

Active experiment

Agent Authority Boundary Test

Testing whether an AI agent can exceed delegated authority when conditions change mid-task.

Active experiment

Runtime Evidence Verification

Can runtime authority decisions be independently verified after execution?

Research in progress

Concurrent Agent Authority

What happens to authority evaluation when 1,000+ agents act simultaneously?

Planning for ServiceNow AI Passport?

Start with your use cases, ownership and control requirements. Our AI governance service includes readiness planning for new platform capabilities.

Explore AI Passport Readiness
Get in Touch

What are you trying to improve?

Tell us about your ServiceNow programme or AI use case. We will help define the outcome, the controls and a practical route to delivery.

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